The core of our business is maintaining an on-site inventory of authentic, qualified product. Our first objective is to fully meet and/or exceed our customers' expectations and requirements. We measure our performance with our Customer Satisfaction Index (CSI) to ensure that our performance is always to the standards set out to us by our customers.
To manage quality at every level we adhere to the strictest industry standards for product authentication. Because our product will be often be used in Mission Critical Programs. We strive for continuous improvements and zero tolerance for error and strive to meet this objective company-wide. This is the commitment that we uphold every day.
At Harry Krantz Company, all inbound and outbound inventory is subject to a 30-point quality inspection checklist in accordance with the IDEA 1010 standard. All parts are checked against the original manufacturer's data sheet and to the applicable revision. We also work in partnership with select, outside qualified testing labs.
Our in-house capabilities include external visual inspection under magnification, swab testing to the Mil standard, and packaging and labeling verification. All in-house testing is performed in ESD controlled environments according to our ANSI/ESD 20.20 certifications and Mil industry standards.
Harry Krantz Company also enlists the services of outside test houses, as well as engineers that further review the results of any testing. All test labs and engineers are certified within the electronics industry. Below is a list of test labs used by Harry Krantz Company:
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